An Acet People Easter Carol

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It is quite some time since I wrote a blog, so thought now was the perfect occasion to get back into the swing, a little piece entitled an Acet People Easter Carol. I am no modern day Scrooge, simply, this is an opportunity to reflect on the recent past and also to contemplate the future. So if
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Acet People: The power of perceived attitude

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20 or so years ago when I wrote and delivered my first customer service training course, a large part of the programme was dedicated to 3 areas 1. understanding the customer and their needs 2. not simply meeting but exceeding expectations and 3. understanding why customers leave. This week I had a mix of all
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Acet People: The Power of Successful Leadership

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Last week I was reading an article about ’employees feeling “actively threatened” by their bosses’ behaviour’ and I started thinking about the importance of leadership not only in business but also with reference to the current political situation – for me leaders set the tone and culture of any business or organisation, good or bad.
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