It has been a long and very productive week so I thought after dropping my daughter off at school I would treat myself and go to they gym, to be fair I can think of better treats but they were shut! Well the first machine was fine, and an easy exercise to start with, but
20 or so years ago when I wrote and delivered my first customer service training course, a large part of the programme was dedicated to 3 areas 1. understanding the customer and their needs 2. not simply meeting but exceeding expectations and 3. understanding why customers leave. This week I had a mix of all
Last week I was reading an article about ’employees feeling “actively threatened” by their bosses’ behaviour’ and I started thinking about the importance of leadership not only in business but also with reference to the current political situation – for me leaders set the tone and culture of any business or organisation, good or bad.
Now before you jump up and down and move it all around I have to talk about my customer service experience in Houston Texas, USA, just over 1 year ago. It is important to stress that this blog is not about my amazing sales and management training (great though it was) it is about the
He’s a lumberjack and he’s ok, shouted the headline from the Sunday Times about a leading ‘Brexit Campaigner’. To me the whole post referendum atmosphere was more like the witches sketch in Monty Python and the Holy Grail, added to that, with the pre vote Jeremy Kyle style debates, it was no wonder the British